Return Policy

Return Policy:

At Equestrian Artisans, we strive to ensure your complete satisfaction with every purchase you make on our website. If for any reason you are not satisfied with your order, we offer a straightforward return policy to assist you.

  1. Eligibility:
    You are eligible for a return if:
  1. Exclusions:
    Returns will not be accepted under the following circumstances:
  • The product has been damaged by the client.
  • The return request is made after the 30-day window.
  1. Return Process:
    To initiate a return, please follow these steps:
  • Request a refund by contacting our customer service team. You can reach us at All refund requests must be made in writing.
  • Once your refund request is approved, carefully pack the item you wish to return and mail it to the following address:
    Equestrian Artisans
    19444 Via Del Caballo,
    Yorba Linda, CA 92886
  1. Refund Processing:
    Upon receiving the returned item and verifying its condition, we will process your refund within 1-2 business days. The refund will be issued using the original payment method used for the purchase.

Note: The number of days for the refund to reflect in your account may depend on your financial institution's processing times.

  1. Additional Information:
  • Shipping fees incurred during the initial purchase are non-refundable.
  • Customers are responsible for the return shipping costs unless the return is due to an error on our part.

We reserve the right to modify or update this return policy at any time without prior notice. It is recommended that you review our return policy before making any purchase to ensure you are aware of the terms and conditions.

If you have any further questions or need assistance with your return, please contact our customer service team, and we will be happy to assist you.

We appreciate your business and strive to provide you with the best possible shopping experience.


Equestrian Artisans Customer Service Team